Terms of service

Any order placed by a buyer on the Online Store is subject to these General Conditions of Sale to the exclusion of any other document, in particular the general conditions of purchase of the buyer.

All the clauses and conditions contrary to these General Conditions of Sale appearing on the purchase orders and more generally on any type of correspondence emanating from the buyer will be deemed unwritten and will have no contractual value between the parties. These General Conditions of Sale can only be waived by express written agreement from CHILLED.


All orders must be made through the Online Store by clicking on the "Order with payment obligation" button. The order is only firm when the buyer has successively filled in the mandatory information in the "Identification", "Entering your contact details", "Choice of transport mode" and "Choice of payment method" sections. 

The order is confirmed by CHILLED by sending an email to the buyer.

Any order on the Online Store implies the unconditional acceptance of these General Terms and Conditions of which the buyer acknowledges having read, prior to placing the order.

The buyer agrees to be eighteen years old on the date of the order.

In the event of non-compliance with these Conditions by the buyer, CHILLED reserves the right to cancel all or part of the orders in progress or to suspend deliveries of goods.